Privacy and Cookie Policy

Personal Information

We will not use our website or social media pages to collect any personal information about you unless you consent to provide it to us (for example, by registering with the Tropicana website, or using our Facebook application(s)) and to the extent, with respect to content and time, required for that specific purpose. Personal information includes your name, phone number, email address or any other information specified in the request that might reasonably be used to identify you individually. If you do provide us with personal information, we may use it to contact you about our products and services where you have explicitly consented for us to do so. We will not sell your name, address or phone number to any other third party. Your personal information will be collected and stored by Tropicana, its affiliates or its service providers, with your consent, for the following purposes:

In such cases where Tropicana asks you for personal information, it will be kept secure and confidential. According to the contact details provided by you, we will provide the services you have requested by post or e–mail, if you have explicitly consented for us to do so.

 

Your consent

  1. By ‘liking’ our page and / or registering to our website and / or using an application or otherwise interacting with our website or social media pages you consent to the collection and use of the information you voluntarily submit, for the purposes described above.
  2. Any personal information will only be used in accordance with current data protection legislation.
  3. All our email correspondence contains an unsubscribe option by which you can opt out of further email contact if you so wish.
  4. If you explicitly agree to us contacting you in future by email, any personal information you have provided will be stored and continuously used by Tropicana or its service providers for advertising and marketing purposes, for example, for sending you newsletters, details about competitions or promotions and other information which may interest you. We may use your data to create and maintain a user profile to provide you with individualized advertising and promotions. We may also use the data provided by you for analyzing and enhancing our advertising, marketing, market research, and sales activities.
  5. You have the right to ask Tropicana for a copy of any personal information we hold about you. The Data Protection Act stipulates that you must request this in writing, and that this may be subject to a fee of up to £10. The address to write to is: The Data Protection Officer, Tropicana, 1600 Arlington Business Park, Theale, Reading, Berkshire, RG7 4SA.

Cookies

Our website uses cookies in order to personalise delivery of content based on your experience with our website or social media pages and to track the way in which consumers interact with these sites. We may assign your computer browser a unique random number called a "cookie". We may also use flash cookies, which are managed as browser add-ons.

Your privacy and security are not compromised when you accept a cookie from our website. A cookie simply contains a large random number which in itself does not contain any personal information and any information you submit in the registration section of the website will not be contained within the cookie data. Cookies from our server cannot read data from your computer's hard disc or read cookie files from other websites or write any information to your hard disc. They simply make the website easier for you to use.

The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) Flash cookies can be disabled or the data held deleted by changing your browser add-on settings or by visiting the website of the add-on manufacturer. If you reject all cookies, you may not be able to receive personalised information on our website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We will not associate any data gathered from this site with any personally identifying information from any source.

The table below explains the cookies we might use and why.

Google Analytics

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, included the number of visitors to the site, where visitors have come to the site from and the pages they visited. More information availble here http://www.google.com/intl/en/analytics/privacyoverview.html

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. 

Who else might see my personal information?

Tropicana and its service providers will not share your personal information with any other company unless you give us explicit consent to do so. Any links to other websites are for your convenience, and should not be taken as endorsement by Tropicana. We are not responsible for the content of the linked websites, and therefore we recommend that you check the privacy policy of those websites to which this website may link. We will share your information where required to do so by relevant legislation, or court orders. Should Tropicana be acquired by another company, customer information may be deemed a transferable business asset, and as such will transfer to the new owners.

Invisible GIF Images & Link Tracking

These are invisible images used in HTML email communications which allow us to track if the email was opened and read. We use these to monitor the level of interaction with a particular email and the results are used to tailor our communications with you. We may use link tracking within the emails we send you: these links may contain information that allows us to track which links are being clicked on. Aggregated data from this is used to tailor the links provided in our emails. The data obtained from these links do not identify you.

Email communications and opting–out

Tropicana may contact you by email after you register with information that we think you will find useful, including announcements about special offers and new products and services. It is our policy to send such emails only to customers who explicitly give us permission to do so. In every such email message, we will also have instructions on how to unsubscribe so that you will not receive any email messages from Tropicana in the future if you do not wish to.

What if this Privacy Policy changes?

Tropicana may update this policy at any time. If we do this, it will be highlighted on our website and/or brand page, so that you are aware of the need to check it again.

 

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